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Terms of Service

Last updated: 13 November 2026

Welcome to CircleUp. We've written these terms in plain English so you can actually read them. They are still a proper agreement between you and us, so please do.

These terms are the agreement between you and CircleUp. They apply to everyone who uses CircleUp, whether or not you are a member: when you visit our website, use our app or chats, hold a membership, buy a ticket, or come to an event, including a free event. The parts most people ask about are section 4 (changing your mind and refunds), section 5 (Lifetime Membership), section 6 (event tickets) and section 7 (who is responsible at events).

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Who we are

CircleUp is run by CIRCLEUP LTD ("CircleUp", "we", "us"), a company registered in England and Wales.

  • Company number: 16142550

  • Registered office: 2nd & 3rd Floors, Northgate House, Upper Borough Walls, Bath BA1 1RG

  • VAT number: GB525123621

  • Email: hello@circleup.space

  • Help & Contact page: circleup.space/contact-help

By creating an account, joining, buying a membership or a ticket, booking a place at an event or attending one, you agree to these terms and our Code of Conduct. Our Privacy Policy explains how we use your personal data.

If you are not a member. You can sometimes buy a ticket to an event, or come to a free event, without a membership. These terms apply to you in the same way. In particular: tickets are not refundable (section 6), section 7 explains who is responsible at events, and the Code of Conduct applies to you at the event and in any chat for it. Sections 3 to 5 are about memberships and apply only if you have one.

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1. What CircleUp is (and what it isn't)

CircleUp is an online platform and membership community for people in their 20s and 30s. Our app and website let members post plans, find plans posted by other members, and get to know each other.

Your membership pays for access to the platform and the community. It does not pay for any particular plan, and we do not promise that any plan will take place.

Most plans are created and run by members themselves. Some are run by partners such as venues and activity providers, and a small number by CircleUp. The plan page shows who is hosting. For member-hosted plans and partner events, CircleUp is the platform, not the organiser (section 7).

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2. Who can join

CircleUp is for people at a similar stage of life, so there are a few simple rules about who it's for.

  • You must be 18 or over, and within the age range of the city you join. You must give us accurate details, including your date of birth.

  • Each CircleUp city has an age range for its members. Today every city is for ages 20 to 39. Age ranges may differ between cities in future. You can join plans in a city while you are within its age range. Age ranges exist so that members meet people at a similar stage of life, which is what CircleUp is for.

  • If you pass the top of your city's age range during a monthly, quarterly or annual membership, your membership runs to the end of the period you have already paid for and you keep full access until then. It then stops renewing. We will email you beforehand so it is not a surprise. Lifetime Membership works differently and is covered in section 5.

  • Some Circles in the app are for women only, so that women can meet in a space of their own.

  • We may change a city's age range for a good reason, such as keeping the community right for the people in it. We will tell members in advance.

  • Your account is personal to you. Do not share or transfer it.

  • We can decline an application, and you cannot rejoin if we have removed you before.

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3. Memberships and how you pay

No surprises here: you always see the price and the length before you pay.

  • Plans. We offer monthly, quarterly and annual memberships. Lifetime Membership (section 5) is a separate limited offer. The price, including VAT, and the length are shown before you pay. Payments are taken securely by our payment providers, Wix and Stripe.

  • Renewal. Monthly, quarterly and annual memberships renew automatically at the end of each period, at the price then in force, until you cancel.

  • Free trials. If you join with a free trial, it becomes a paid membership when the trial ends, unless you cancel before then. We show the date and price when you sign up.

  • Cancelling a renewing membership. You can cancel at any time in the app or on our website (Manage your membership). Your membership then runs to the end of the period you have paid for and does not renew. We do not refund the rest of a period.

  • Pausing. Where we offer a pause, the rules shown when you pause apply. While paused you cannot join member plans.

  • Price changes. If we change the price of your membership, we will email you at least 14 days before your next renewal. You can cancel before the new price applies.

  • Failed payments. If a payment fails we may suspend your membership until it is paid.

  • Payment disputes. If you think a payment is wrong, please contact us first so we can fix it quickly. If you dispute a payment with your bank, we may pause your membership while it is looked into. This does not affect your right to use your bank's dispute process.

  • Promo codes and credits. Promo codes, free passes and credits have no cash value, cannot be exchanged or refunded, can be used once per person unless we say otherwise, and may be withdrawn if they were obtained by misuse.

  • Confirmations. Contracts are concluded in English. We email you a confirmation of every purchase, which you should keep.

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4. Changing your mind, and refunds

We keep this simple, so here it is up front.

We do not offer refunds, except in the cases below or where the law requires one.

Your 14-day right to cancel. You can cancel a new membership within 14 days of the day you joined, without giving a reason. If you started with a free trial, the 14 days run from the day the trial started.

  • How. Tell us clearly that you want to cancel before the 14 days end. The easiest way is the contact form at circleup.space/contact-help. Please use the email address on your account, so we can find you quickly. You can use the cancellation wording at the end of these terms, but you do not have to.

  • What you get back: a pro rata refund. Your membership always starts on the day you join. When you join, you ask us to start it straight away. So if you cancel in the 14 days, the refund is pro rata: we refund what you paid less a share of the price for the days you have had. Example: cancel a £12.99 monthly membership after 6 days of a 30-day month and we keep 6/30 of the price (£2.60) and refund £10.39.

  • When. We refund you within 14 days of hearing from you, to the card or account you paid with.

After 14 days there are no refunds for memberships, including where you did not use your membership or forgot to cancel before a renewal.

Lifetime Membership has its own 14-day rule in section 5. Event tickets are covered in section 6.

Nothing in these terms takes away rights the law gives you, for example if we do not provide a service with reasonable care and skill.

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5. Lifetime Membership

We love that you're thinking about going Lifetime. Please read this section before you buy: it explains exactly what "Lifetime" means, so there are no surprises later.

  • Who can buy it. Current CircleUp members only.

  • What it is. One payment instead of a renewing membership. After that you pay no more membership fees for as long as your Lifetime Membership lasts.

  • Price. £199 including VAT, paid once. If you have unused time on your current paid plan, we take its value off the £199 at checkout. The amount you pay is shown before you pay. Your current plan ends when the switch completes.

  • Where you can use it. In any CircleUp city where you are within that city's age range. Today every city is for ages 20 to 39, and ranges may differ between cities in future. Our usual booking rules and availability apply.

  • How long it lasts. For as long as CircleUp operates. It is not a promise of access for the rest of your life: you can join plans only in cities where you are within the age range, and only while CircleUp is running. If we change a city's age range after you buy, you keep access to that city for as long as you would have had under the range in place when you bought.

  • What is included. Your usual membership benefits, a gold profile ring and a Lifetime Member badge. Ticketed events and activities are paid for separately, as normal.

  • Personal to you. It cannot be transferred, sold, gifted or shared.

  • This offer. 100 Lifetime Memberships at £199, on sale until 23:59 UK time on Cyber Monday, 30 November 2026, or until all 100 are sold, whichever comes first. We may offer Lifetime Membership again in future, at a price and on terms that may be different.

  • Changing your mind. You can cancel within 14 days of buying by telling us clearly, most easily through the contact form at circleup.space/contact-help. We refund what you paid for Lifetime Membership in full and put you back on your previous plan, as if you had not switched. If we cannot put your previous plan back, we refund the value of it that we took off at checkout as well. After 14 days, Lifetime Membership is not refundable, except where the law requires.

  • Conduct. Lifetime Members follow the same Code of Conduct and terms as everyone else. If we remove you for a serious or repeated breach (section 8), your Lifetime Membership ends and is not refunded.

  • If we close a city. Lifetime Membership is not tied to one city. It covers the whole CircleUp network, so you can use it in every other CircleUp city where you are within the age range. There is no refund for a city closing.

  • If CircleUp stops operating. Your Lifetime Membership ends when CircleUp ends. We will give you at least 30 days' notice where we can. If that happens within 12 months of the day you bought, we refund the price of one standard annual membership in your home city on the day you bought, less one twelfth for each month or part month you have held Lifetime Membership, and never more than you paid. After 12 months nothing is refundable. This is the most that is ever refunded after the first 14 days, because what you bought is membership for as long as CircleUp runs, not for a fixed number of years.

  • If we end it for a reason that is not your breach (section 8), the same refund applies: we refund the price of one standard annual membership in your home city on the day you bought, less one twelfth for each month or part month you have held Lifetime Membership, and never more than you paid. After 12 months nothing is refundable.

  • If you delete your account. Your Lifetime Membership ends and is not refunded. It cannot be moved to a new account later, so please do not delete your account unless you mean to give it up.

  • Our promise on changes. We will not start charging Lifetime Members a membership fee.

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6. Event tickets and bookings

Some of our best nights need a ticket. This section applies to everyone, members and non-members.

  • Paid tickets. Some events need a paid ticket, for example a ball or an activity. The price, including VAT, is shown before you pay.

  • No refunds on tickets. A ticket is for a specific date, so the 14-day right to cancel does not apply to tickets. Tickets are not refundable and cannot be exchanged, whether or not you are a member and whether or not you attend.

  • The only exceptions. If the event is cancelled, moved to a date you cannot make, or changed so much that it is no longer the event you booked, you get a full refund of the ticket price if you ask within 7 days of us telling you. We are not responsible for other costs, such as travel or accommodation you booked yourself, unless the event was cancelled because of something we did wrong and we could reasonably have expected that cost.

  • Leaving an event. You can remove yourself from an event while tickets are on sale, but your ticket is not refunded and you would need to buy another to book again. Once ticket sales close, your place cannot be cancelled.

  • Tickets are personal. Do not resell a ticket. If you cannot go, ask us whether your place can be passed to someone else. We decide case by case and will agree where we reasonably can.

  • Who you are buying from. The event page shows the seller. For CircleUp events you buy from us. Where the page names a partner as the seller, your contract for the event is with that partner, and we are responsible only for taking your booking and payment correctly.

  • Trips and holidays. A trip that includes travel or accommodation is sold and run by the travel company named on the booking page, not by CircleUp. You book with them, your contract for the trip is with them, and their booking terms and financial protection apply instead of this section. We introduce members to the travel company and may receive a commission from them for bookings. It does not change the price you pay. Nothing in these terms limits your rights under the Package Travel Regulations.

  • Events with their own terms. Some larger events have extra booking terms shown when you book. Where they differ from this section, those terms apply to that event.

  • Free events and free places. Booking a free place is still a booking. If you cannot come, cancel your place in good time so someone else can have it. We can limit or refuse bookings from people who repeatedly do not turn up.

  • Entry. The host or venue can refuse entry or ask someone to leave for a good reason, such as being under age for the venue, being drunk, or breaking the Code of Conduct. There is no refund in that case.

  • Age. Events are for people aged 18 or over. An event may also have its own age range, shown on the event page.

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7. Events, member-hosted plans and your safety

CircleUp works because members make plans happen for each other. That also means it matters who is responsible for what, so please read this section carefully.

7.1 Three kinds of event. Every plan page shows who the host is.

  • Member-hosted plans are created, organised and run by an individual member.

  • Partner events are run by a venue, activity provider or other business.

  • CircleUp events are the ones shown as hosted by CircleUp itself.

7.2 Member-hosted plans: CircleUp is the platform, not the organiser. For member-hosted plans, and for partner events, you agree and understand that:

  • CircleUp provides the app that lets members post plans and find each other. We do not organise, run, attend, supervise or control these plans.

  • A member-hosted plan is an arrangement between the host and the members who choose to go. CircleUp is not a party to that arrangement.

  • The host chooses the activity, the venue, the route, the timing and everything else about the plan. We do not inspect venues, carry out risk assessments, check equipment, provide first aid or check that an activity is safe or suitable for you.

  • A member who hosts a plan does so as an individual, in their own right. They are not our employee, agent or representative, and they do not act on our behalf.

  • If someone from the CircleUp team goes to a member-hosted plan, they are there as an individual like everyone else, not to run or supervise it.

  • We may look at a plan before or after it is posted, to check the listing fits our community rules, and we may remove a plan. That is a check of the listing only. It is not a check of the host, the venue, the activity or its safety.

  • The fact that a plan appears in the app, or that we feature, promote or send notifications about it, does not make us the organiser and does not mean we have taken responsibility for it.

  • We are not the organiser of member-hosted plans or partner events, and we do not take on an organiser's duties for them, including responsibility for the safety of the people who go. We are responsible only for what we do ourselves, such as running the app with reasonable care. If someone is hurt or suffers loss at one of these plans, responsibility lies with whoever caused it, which may include the host, the venue or another person there.

7.2A Claims about member-hosted plans and partner events. Because we do not organise or run them, you agree, as far as the law allows, not to hold CircleUp, its directors or its team responsible for anything done or not done by a host, another member, a guest, a partner or a venue at or in connection with a member-hosted plan or a partner event. If you have a claim about what happened at one of these plans, it is against the person or business that caused it, not against CircleUp. Section 7.8 sets out the one limit the law puts on this.

7.3 Your decision and your responsibility. Going to any event is your own choice. Events can involve food, alcohol, physical activity, travel, the outdoors and meeting people you do not know, and these carry risks. You are responsible for:

  • deciding whether a plan is safe and suitable for you, including for your health, fitness, allergies and experience;

  • your own safety, behaviour, belongings and travel to and from the event;

  • how much you drink;

  • arranging your own insurance if you want cover.

7.4 What we do not do. We do not run background checks or verify the identity of members. We do not check the qualifications or experience of hosts. We do not provide insurance for attendees, and at member-hosted plans and partner events we do not provide medical cover or emergency support. CircleUp does not sell or supply alcohol. Venues do, under their own licence, and can refuse to serve you.

7.5 If you host a plan. You are responsible for the plan you host, including choosing a suitable venue and activity and describing it accurately. You host as an individual, not on behalf of CircleUp.

7.6 CircleUp events. For events hosted by CircleUp itself, we use reasonable care in organising them. Section 7.3 still applies. If you need an adjustment to take part in a CircleUp event, tell us and we will do what we reasonably can.

7.7 Damage and guests. You are responsible for any damage you cause to a venue or to other people's property, and you must put it right with them directly. You must make sure any guest you bring knows and follows these terms and the Code of Conduct.

7.8 The limit the law sets. Nothing in this section stops us being responsible for death or personal injury caused by our own negligence. The law does not allow any company to exclude that, and we do not try to.

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8. Looking after each other: conduct, suspension and removal

CircleUp only works if everyone feels welcome and safe. These are the rules that keep it that way.

  • You agree to follow our Code of Conduct at events, in chats and anywhere else in the community.

  • We have zero tolerance for objectionable, abusive, harassing or unlawful content, and for members who treat others that way. Do not post or send it.

  • You can make a complaint about any message or member, or block a member, in the app. We aim to review complaints about content in the app within 24 hours, and we will remove objectionable content and the person responsible. Complaints about what happened at an event can take longer to look into.

  • Chats and messages. Group chats and direct messages, in the app and in CircleUp WhatsApp groups, are for members and guests to make plans and get to know each other. Do not use them to harass anyone, to send spam, adverts or sales messages, to share someone else's personal details or private messages without their permission, or to move people into scams or unsafe situations. We do not read chats as a matter of routine, but we can review messages when someone makes a complaint or where we have a safety concern, and we can remove messages or limit someone's access to chat.

  • Non-members. These rules apply to anyone at an event or in a chat, member or not. We can refuse future bookings from a non-member who breaks them.

  • We can warn, suspend or remove a member who breaks these terms or the Code of Conduct. Where someone's safety may be at risk we can act straight away and without notice.

  • If we remove you for a serious or repeated breach, your membership ends, including Lifetime Membership, and you do not get a refund.

  • If we end your membership for any other reason, we will give you reasonable notice and refund the unused part of the period you have paid for. For Lifetime Membership the refund is the one set out in section 5.

  • Illegal and harmful content. We do not allow content that is illegal in the UK, including threats, harassment, intimate images shared without consent, fraud and content that sexualises children. We use an automatic check on profile photos to confirm they show a face and are suitable. We act on complaints made in the app or by email and remove illegal content quickly once we know about it.

  • Asking us to look again. If we remove your content, or warn, suspend or remove you, we will tell you why. You can ask us to look again through the contact form at circleup.space/contact-help within 14 days. Where we can, someone who was not involved in the first decision will review it. If we remove content or restrict your access in breach of these terms, you have the right to bring a claim for breach of contract.

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9. Photos, video and your content

We love showing what CircleUp is really like, and real photos do that best. Here is how it works, and how to say no.

  • Photos and video at events. We take photos and video at events, and members who host may share theirs with us. We use them on our app, website, social media and adverts. If you would rather not appear, tell the person with the camera or use the contact form at circleup.space/contact-help at any time. We will stop using images of you and take down ones already posted where we reasonably can. Our Privacy Policy explains how we handle your personal data and your rights.

  • What you post. You own what you post on CircleUp. You give us permission, free of charge, to show it within CircleUp. Only post things you have the right to share.

  • Photos and videos you share in CircleUp groups. When you share a photo or video in a CircleUp WhatsApp group or in a Circle in the app, you give CircleUp a non-exclusive, royalty-free, worldwide licence to use, copy, edit, crop and publish it in our media, marketing and advertising, including paid adverts, on any channel. You do not need to be asked again or credited, and you are not paid. The licence lasts until you ask us to stop: tell us through the contact form at circleup.space/contact-help and we will stop using that photo or video in anything new and take it down where we reasonably can. We cannot recall something already printed or shared by other people.

  • Before you share. Only share photos and videos that you took or have the right to share, and make sure the people in them are happy for them to be shared in the group and used by CircleUp. Do not share images of anyone under 18. Anyone who appears in a photo can ask us to remove it, whoever shared it.

  • What we do not use. We never use your private direct messages for promotion. We will ask you first before using your profile photos in an advert.

  • Our brand. The CircleUp name, logo and content belong to us. Please do not use them without our written permission.

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10. Using the app and website

A few house rules for the app and the website.

  • You may use CircleUp for your own personal, non-commercial use. Do not copy, scrape, reverse-engineer or misuse it, and do not use it to post anything unlawful or harmful.

  • Keep your login secure and tell us if you think someone else has used your account. You are responsible for what is done through your account, unless someone used it without your permission and you told us as soon as you knew.

  • Your profile must be about you: your real name, your own photos and accurate details.

  • You can delete your account at any time in the app (You > Settings > Delete account). If you have a paid membership, the app asks you to cancel it first. Deleting your account does not refund a period you have already paid for.

  • We send app notifications about messages and events. You can change these in the app or in your phone's settings.

  • We keep improving CircleUp and may add, change or remove features. If a change significantly reduces what you have paid for, we will tell you in advance and you can cancel and get a refund for the unused part of the period you have paid for. For Lifetime Membership the refund is the one set out in section 5.

  • We aim to keep the app and website running, but we cannot promise they will always be available or free of faults.

  • If you downloaded the app from Apple's App Store: these terms are between you and CircleUp, not Apple. Apple is not responsible for the app, has no duty to provide support for it, and is not responsible for any claims about it. Apple and its subsidiaries can enforce these terms against you as third-party beneficiaries. You may use the app only on Apple devices you own or control. Google Play's terms apply in the same way if you downloaded it there.

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11. Our responsibility to you

This is the part where we set out, honestly, what we are and are not responsible for.

  • We will provide our services with reasonable care and skill.

  • We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected.

  • Apart from that:

  • we are not responsible for loss that was not a foreseeable result of our breaking these terms or failing to use reasonable care;

  • we are not responsible for what other members, hosts, partners or venues do, or for what happens at member-hosted plans and partner events (section 7), except where we have agreed to provide that part of an event ourselves;

  • we are not responsible for delays or failures caused by things outside our reasonable control, such as venue closures, strikes, severe weather or government restrictions. If one of these cancels a ticketed event, you still get your ticket refund under section 6;

  • CircleUp is for personal use, so we are not responsible for business losses;

  • our total liability to you is limited to the greatest of: £200, the total you have paid us in the 12 months before the claim, or the price of the membership or ticket the claim is about.

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12. Keeping in touch

We contact you by email, text and app notification about your account, membership and events. Keep your contact details up to date. We send marketing only as our Privacy Policy describes, and you can turn it off at any time. If you are not a member and have booked an event, we will contact you about that event.

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13. If we change these terms

We may update these terms, for example when the law changes, when we add or change features or plans, or to make them clearer. If a change affects your rights, we will email you at least 14 days before it takes effect. If you do not agree, you can cancel before the change applies. A change will not take away anything you have already paid for in your current period, and it will not change the core of a Lifetime Membership you have already bought. The core is: no membership fees, the benefits in section 5, and the refund rules in sections 5 and 8.

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14. If something goes wrong

We would much rather fix a problem than argue about it.

  • Tell us first. If something has gone wrong, tell us through the contact form at circleup.space/contact-help. We aim to reply within 5 working days and will try to put it right.

  • Law. These terms are governed by the law of England and Wales.

  • Courts. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring it in your local courts instead.

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15. The last few bits

  • If a court finds part of these terms invalid, the rest still applies.

  • If we do not enforce a term straight away, we can still enforce it later.

  • We may transfer our business, and this agreement with it, to another organisation. We will tell you if that happens and your rights will stay the same.

  • These terms are between you and us. Nobody else has rights under them, except Apple as described in section 10.

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Cancellation form

You can use this form to cancel within 14 days, but you do not have to. A quick message through our contact form saying the same thing is enough.

To: CIRCLEUP LTD, 2nd & 3rd Floors, Northgate House, Upper Borough Walls, Bath BA1 1RG, hello@circleup.space

I give notice that I cancel my contract for the following service: [membership or Lifetime Membership]

Ordered on: [date]

Name: [your name]

Email address on your CircleUp account: [email]

Address: [your address]

Date: [today's date]

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